Privacy Policy

This Privacy Policy explains how Ellipse World UK Ltd, trading as Jurilingua (“Jurilingua”, “we”, “us”, or “our”), collects, uses, stores, and protects your personal information when you use our website at jurilingua.co.uk or engage our legal translation services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website or engaging our services, you acknowledge that you have read and understood its contents.

1. Who We Are

The data controller responsible for your personal information is:

Ellipse World UK Ltd Trading as: Jurilingua. Company registration number: 17050397 Registered in: England and Wales. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Telephone: +44 20 8163 3536. Email: [email protected]. Website: jurilingua.co.uk

For any queries relating to this Privacy Policy or the way we handle your personal data, please contact us at the address above or by email at [email protected] with the subject line “Privacy”.

2. Information We Collect

We collect personal information in the following ways. Information you provide directly. When you contact us, request a quote, or engage our services, we collect information you provide voluntarily. This includes your name, professional title, company or firm name, email address, telephone number, postal address, and the content of your communications with us. When you submit documents for translation, those documents may contain personal information about you, your clients, or third parties.

Information collected automatically. When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, the pages you visit, the time and date of your visit, and referring website. This information is collected through cookies and similar technologies, as further described in Section 6 below.

Information from third parties. We may receive information about you from third parties, including referral partners and public professional directories, in connection with our business development activities.

3. How We Use Your Information

We use your personal information for the following purposes, together with the lawful basis under UK GDPR on which we rely.

To provide our services. We use the information you provide, including the documents you submit, to deliver legal translation services, communicate about your project, provide quotes and invoices, and manage your account with us.

To communicate with you. We use your contact information to respond to enquiries, send project updates, and communicate about our services. Where we send marketing communications, we do so only with your consent, which you may withdraw at any time.

To improve our services. We use technical and usage information to understand how our website is used, identify areas for improvement, and enhance the user experience.

To comply with legal obligations. We may use your information to comply with applicable law, respond to lawful requests from public authorities, enforce our terms of service, and protect our legal rights.

To maintain our business records. We retain project records, correspondence, and billing documentation as required by applicable law and our professional record-keeping obligations.

4. How We Handle the Documents You Submit

The documents you submit for translation are the most sensitive information we handle. We apply the following protocols to all client documents.

Access restriction. Your documents are accessible only to the project manager and translator or translators assigned to your specific project. Access is not granted to any other personnel without your explicit consent.

Confidentiality obligations. All translators and project managers who work on your documents are bound by strict confidentiality obligations. We can provide documentation of our confidentiality framework on request and can execute a mutual non-disclosure agreement with your firm or organisation before any documents are shared.

No use for automated training. We do not use client documents to train machine translation systems, artificial intelligence models, or any other automated systems.

Retention. Documents submitted for translation are retained for the period necessary to complete your project and for a reasonable period thereafter to handle any queries or quality issues. We do not retain client documents indefinitely. We will delete your documents upon request, subject to any legal or professional obligations that require us to retain certain records.

Third-party document content. Where the documents you submit contain personal information about third parties — including your clients, counterparties, employees, or others — you confirm that you have authority to submit those documents and that we may process the personal information they contain as necessary to provide the requested translation services. You remain the data controller in respect of your clients’ personal data; Jurilingua acts as data processor in this context. A data processing agreement is available upon request.

5. How We Share Your Information

We do not sell personal information. We share personal information only in the following circumstances.

With translators and project managers. To deliver your project, we share your documents and relevant project information with the assigned translator or translators and the project manager. All such individuals are bound by confidentiality obligations as described in Section 4 above.

With service providers. We work with third-party service providers who assist us in operating our business, including providers of cloud storage, email communications, accounting, and website hosting. These providers access personal information only to the extent necessary to perform services for us and are contractually bound by confidentiality obligations. Where service providers are located outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

For legal compliance. We may disclose personal information if required to do so by law, court order, or lawful request by a public authority, or if we reasonably believe that disclosure is necessary to protect our legal rights, your safety, or the safety of others.

In connection with a business transfer. If Ellipse World UK Ltd is acquired, merged with another entity, or transfers substantially all of its assets, personal information we hold may be transferred as part of that transaction. We will notify affected individuals of any such transfer in accordance with applicable data protection law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site and understand how it is used.

Essential cookies are necessary for the basic functioning of the website and cannot be disabled without affecting your ability to use it. They do not collect information used for marketing or analytics purposes.

Analytics cookies allow us to understand how visitors use our website — which pages are visited, how long visitors stay, and how they arrived. We use this information to improve the website. Analytics data is aggregated and does not identify individual visitors.

We use Google Analytics to collect and analyse website usage data. You can learn about Google’s privacy practices at policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.

You can manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please be aware that disabling certain cookies may affect the functionality of the website.

For full details of the cookies we use and how to manage them, please see our Cookie Policy at https://jurilingua.co.uk/cookie-policy.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights in relation to your personal data.

The right of access. You have the right to request a copy of the personal data we hold about you and information about how we use it. This is commonly known as a Subject Access Request.

The right to rectification. You have the right to request that we correct inaccurate or incomplete personal data we hold about you.

The right to erasure. You have the right to request that we delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw the consent on which processing was based.

The right to restrict processing. You have the right to request that we limit the way we use your personal data in certain circumstances.

The right to data portability. Where processing is based on your consent or on performance of a contract and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

The right to object. You have the right to object to processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes.

Rights in relation to automated decision-making. We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

To exercise any of the rights set out above, please contact us at [email protected] with the subject line “Data Rights Request”. We will respond to your request within one month and may need to verify your identity before processing the request.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.

8. International Data Transfers

Where we transfer personal data outside the United Kingdom — for example, to translators based in other countries — we ensure that appropriate safeguards are in place to protect that data in accordance with UK GDPR requirements. These safeguards may include the use of UK International Data Transfer Agreements, adequacy decisions in respect of the destination country, or other appropriate transfer mechanisms recognised under applicable data protection law.

Where you or your documents are connected to the European Economic Area, we apply equivalent standards in line with GDPR requirements applicable to EEA data subjects.

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal and professional obligations, and to resolve any disputes that may arise in connection with our services.

Contact information and correspondence is generally retained for five years following our last interaction with you. Billing and financial records are retained for six years from the end of the relevant financial year, as required by HMRC guidance. Project records, including translated documents and project notes, are retained for three years following project completion unless you request earlier deletion or a longer retention period is required by law or professional obligation.

You may request deletion of your personal information at any time by contacting us at [email protected]. We will process your request within one month, subject to any legal or professional obligations that require us to retain certain records.

10. Security

We implement technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction. These measures include access controls limiting document access to assigned personnel, confidentiality obligations binding all translators and project managers, secure document transfer protocols, and regular review of our security practices.

No method of data transmission or storage is entirely secure. Whilst we take the protection of your information seriously and apply appropriate safeguards, we cannot guarantee the absolute security of information transmitted to or stored on our systems. If you have reason to believe that your information has been compromised, please contact us immediately at [email protected].

11. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies solely to jurilingua.co.uk and our services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

12. Children

13. Changes to This Policy

14. Contact Us

For questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how we handle your personal information, please contact us:

By email : [email protected] (subject line: “Privacy”) By post : Ellipse World UK Ltd Privacy 128 City Road London EC1V 2NX United Kingdom By phone : +44 20 8163 3536

We will acknowledge your request promptly and respond fully within one month of receipt.